What Is Communication Access — And Why It Matters

We all rely on communication every day — to order coffee, ask for directions, make appointments, or simply connect with others. But for the 1 in 7 Australians who experience communication difficulties, these everyday interactions can become real barriers.

Communication Access is about changing that. It ensures that everyone, regardless of how they communicate, can be heard, understood, and respected in their daily lives.

What Does Communication Access Mean?

Communication Access is the ability to get your message across and understand others. This might involve speaking, listening, writing, reading, using gestures, or assistive tools. It’s especially important for people with communication disabilities, who may face barriers in many everyday settings.

Scope Australia defines Communication Access as creating environments where:

• People with communication difficulties are treated with dignity and respect

• Staff are confident and skilled in communicating with everyone

• Tools and systems support clear, inclusive communication(Scope Australia, 2024)

Why Is This Important?

Communication access is more than good service — it’s about inclusion, independence, and equal opportunity. When services are communication accessible:

• Customers feel welcomed and understood

• Staff feel more confident and capable

• Businesses reach more people and build loyalty

• Everyone benefits from clearer, more effective communication

And it’s not just theory — Scope’s Communication Access Symbol is a nationally awarded initiative that recognises organisations committed to inclusive communication.

How Can a Business or Service Become Communication Accessible?

Scope Australia offers a practical path to communication access:

1. Staff training – Building awareness and communication skills

2. Communication tools – Using visual aids, Easy Read documents, or symbol boards

3. Accreditation – Organisations that meet the standards can display the Communication Access Symbol(Scope Australia, 2024)

This symbol tells the community: “Everyone is welcome here — and we know how to support you.”

Scope also offers:

• Free consultations

• Online learning tools

• Communication boards for public spaces

• Customised communication aids(Scope Australia, 2024)

Small Changes, Big Impact

Creating a communication-accessible environment doesn’t require expensive technology or major overhauls. Often, it’s the small things that make the biggest difference:

• Speaking clearly and at a steady pace

• Using plain language

• Allowing extra time for responses

• Having simple visuals available

• Treating every person with patience and respect

The Bottom Line

Communication is a basic human right. By making our workplaces, services, and public spaces more communication accessible, we create a more inclusive society — one where everyone can participate fully.

Want to take the next step? Visit Scope’s Communication Access page for tools, training, and ideas to get started.

Sources:

• Scope Australia (2024). Communication Access

• Scope Australia. 10 Steps to Communication Access (PDF)